Reference

Legal framework that protects your account

When you open an account with us, we keep your deposit, withdrawal and account data secure under clear, transparent rules.

Account verification standardData protection frameworkPayment security postureWithdrawal safeguards

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How we handle your account and data

798 slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal posture is built around account security, payment verification and your right to access or request changes to your account data. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction, verify your identity, and keep that record for account reconciliation and

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dispute resolution. Your withdrawal requests are verified against your registered payment method before funds leave our system. Deposits and withdrawals depend on local law — access depends on local law for your region — and we hold your account data according to retention standards set by
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payment partners and local regulation. We use cookies and device identifiers to secure your session and prevent fraud; you can view our cookie notice in your account settings. If you want to access, update or request deletion of your data, our support team can walk you
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through the process during business hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY SUPPORT PATHS

Reach us with legal questions or data requests

Email Support Send data requests, legal inquiries or account concerns to our support inbox. Response time is typically 24–48 hours. Include your account number or registered email so we can locate your file quickly.

Live Chat Chat with our team during operating hours (08:00–23:00 WIB) for immediate answers about your account privacy, data access or payment verification. They can guide you through rights and next steps.

Account Settings Update your registered email, payment method, or phone number directly in your account settings. Changes to core data trigger a verification step to keep your account secure.

DATA AND SECURITY DETAILS

How we keep your data and account secure

Account Verification

We verify your identity when you open an account and again when you withdraw. Verification includes email confirmation, registered payment method match, and device fingerprinting to prevent fraud and unauthorized access.

Payment Data Handling

Deposit and withdrawal records are encrypted and held in compliance with payment-partner standards. We never store full card numbers; payment rails like DANA, OVO, GoPay and QRIS handle tokenization on their end.

Cookie and Session Management

We use session cookies to keep you logged in and security cookies to detect unusual account activity. Your device ID helps us recognize your regular login pattern and flag suspicious access attempts.

Data Retention

We keep transaction records for minimum 12 months to meet payment audit requirements. Account profile data persists until you request deletion; some data may be retained longer if legally required or for dispute resolution.

Your Data Rights

You can request access to all data we hold on you, ask us to correct inaccuracies, or request deletion where local law permits. Contact our support team with 'Data Request' in the subject line to start the process.

Policy Updates

If we change our data-handling or account-security practices, we notify registered users by email at least 14 days in advance. Continued account use after the effective date means you accept the updated terms.

Common questions about your legal rights and data

Closing your account doesn't immediately delete your data. We keep transaction records for audit purposes (typically 12 months minimum). Account profile data can be deleted on request; contact support with 'Account Deletion Request' to begin. Some data may be retained longer if required by law or for dispute resolution.

Your deposit flows through encrypted channels to the payment provider. We never see your full card or wallet credentials — payment partners tokenize those details. Our servers record only the transaction ID, amount and timestamp for your account statement and withdrawal verification.

Yes. Go to your account settings, select 'Payment Methods', and update or delete entries. Removing a payment method doesn't affect completed transactions. Changes take effect immediately; your next withdrawal will use the new registered method.

Access to your account, the ability to withdraw, and how your data is handled depends on local law in your region where local law permits. If local regulation changes, we update our terms. Your support team can clarify whether a specific action applies in your area.

Withdrawal records are retained for a minimum of 12 months to meet payment and audit standards. You can see your full withdrawal history in your account under 'Transactions'. Records beyond 12 months are archived but available if you dispute a specific withdrawal.

Email our support team with 'Data Access Request' in the subject line. Include your account number or registered email. We'll compile your profile, transaction history, and cookies/device data into a file and send it within 14 days, where local law permits.

Contact our support team immediately via live chat (08:00–23:00 WIB) or email. Provide details of the suspicious activity. We'll review your session logs, verify your device, and lock your account if needed while we investigate. We aim to respond within 2 hours during business hours.

Legal framework that protects your account

Reach us with legal questions or data requests

How we keep your data and account secure

Account Verification

Payment Data Handling

Cookie and Session Management

Data Retention

Your Data Rights

Policy Updates

Common questions about your legal rights and data

01 What happens to my data if I close my account?

02 How is my deposit information secured when I use DANA, OVO or GoPay?

03 Can I change or remove my registered payment method?

04 What does 'depends on local law' mean for my account access?

05 How long do you keep my withdrawal records?

06 How do I request a copy of all my account data?

07 What if I notice unauthorized activity on my account?

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